{"product_id":"b0c6wsmd72","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\u003cp\u003eThe 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"\u003cbr\u003e\n \u003cbr\u003e\n We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\u003cbr\u003e\n \u003cbr\u003e\n · Decipher the underlying structure of every difficult conversation\u003cbr\u003e\n · Start a conversation without defensiveness\u003cbr\u003e\n · Listen for the meaning of what is not said\u003cbr\u003e\n · Stay balanced in the face of attacks and accusations\u003cbr\u003e\n · Move from emotion to productive problem solving\u003c\/p\u003e","brand":"ANT","offers":[{"title":"Ebook","offer_id":54079725044075,"sku":"YSL14714","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0978\/1674\/0203\/files\/71jqf-iKFML._SY1500.jpg?v=1792055294","url":"https:\/\/www.booktavero.com\/products\/b0c6wsmd72","provider":"BookTavero","version":"1.0","type":"link"}